FAQs

1. What brands of disposable e-cigarettes does Al Fakher Welt offer?
We at Al Fakher World are proud to offer a selection of premium disposable e-cigarettes from Al Fakher, including popular models such as the Al Fakher Crown Bar 12000, Al Fakher Crown Bar 8000, Al Fakher Crown Bar Big Cloud 8000 PRO and Al Fakher Crown Bar Pro 8000Our products are available in various flavours, which are among the most popular on the European market.

Is there a minimum order quantity?
No, with us you can buy each disposable e-cigarette individually, without a minimum order quantity. We primarily cater to retail customers and offer you maximum flexibility with your orders.

Which countries do you ship to?
We dispatch our products to almost all EU countries, including:

  • Germany
  • France
  • Italy
  • Spain
  • Austria
  • Belgium
  • Netherlands
  • Sweden
  • Poland
  • Switzerland

The delivery time is usually between 3 and 7 working days, as we dispatch our goods directly from European warehouses.

4. What payment methods do you accept?
We offer a variety of secure payment methods to make your purchase as easy as possible. These include:

  • PayPal
  • Credit and debit cards
  • SEPA bank transfer
  • iDEAL (most popular payment method in the Netherlands)
  • Bancontact (Belgium's most popular payment method)
  • Cryptocurrencies (such as Bitcoin)

5. What is the shipping time?
The delivery time within the EU is usually 3 to 7 working days. You will receive a shipping confirmation and a tracking number as soon as your order has been dispatched, so you can track your delivery at any time.

6. Are your products genuine?
Yes, we guarantee that all of our products are 100% authentic. We source our disposable e-cigarettes directly from the manufacturers or authorised distributors to ensure the quality and authenticity of our products.

7. Can I track my order?
Yes, as soon as your order has been dispatched, you will receive an email with a tracking number. This allows you to monitor the status of your delivery in real-time.

8. Can I return or exchange items?
We accept returns or exchanges for products that are defective or damaged during shipping. If you have a problem with your order, please contact us within 7 days of receiving the goods, and we will find a solution for you.

9. Do you offer customer service?
Yes, our customer support team is available at all times to answer your questions, whether it's about our products, orders or general concerns. You can reach us by email at [email protected] reach.

10. Are there discounts for large orders?
As we mainly sell to retail customers, we currently do not offer special discounts for large orders. However, please feel free to contact us if you would like to place a larger order and we will see if we can offer you a special deal.