Data protection
At Al Fakher World we take the protection of your personal data very seriously and will always treat your personal information confidentially and in accordance with legal data protection regulations. This privacy policy explains how we collect, use and protect your information when you use our website, particularly when purchasing Al Fakher disposable e-cigarettes and related products.
1. Collection and processing of personal data
We only collect personal data if you voluntarily provide it to us as part of your order, when opening a customer account or when contacting us (e.g. by email). This data includes, among others:
- Personal information: such as name, email address, billing and shipping address, telephone number and payment information.
- Order and transaction information: Details about your orders, payment details and delivery preferences.
- Browser data: Information about your device, browsing patterns and use of our website that we collect through cookies and similar technologies.
- Communication data: Information you provide to us as part of inquiries or feedback.
2. Use of the data
We use the data you provide for the following purposes:
- Order processing: To process your orders, organize shipping and ensure everything runs smoothly.
- communication: To keep you informed about the status of your orders, answer your questions and notify you about promotions and special offers.
- Website improvement: To optimize the functionality and usability of our website based on user behavior.
- Security and fraud prevention: To protect the security of our platform and prevent fraudulent activities.
3. Sharing of data
We will not share your personal information with third parties unless it is necessary to fulfill your order or required by law. These third parties may include:
- Service provider: Payment service providers, shipping companies and other service providers who help us process your orders.
- Legal requirements: If we are required to do so by law, we may disclose your information to authorities or as part of legal proceedings.
4. Data security
We use extensive measures to protect your data:
- Encryption: We use SSL (Secure Socket Layer) encryption to secure your data during transmission.
- Security checks: Regular security checks and updates to protect our platform against potential threats.
- Access controls: Access to your data is only reserved for authorized employees.
5. Your rights
You have the right to request information about, correct or delete the personal data we have stored at any time. In addition, you have the following rights:
- Access and update: You can view and update your personal information at any time by contacting us directly.
- deletion: You can request that your data be deleted unless we are legally obliged to continue storing it (e.g. for tax purposes or to process transactions).
- Marketing opt-out: You can object to the use of your data for advertising purposes at any time by unsubscribing from our newsletter or contacting us directly.
6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience and analyze how our site is used. You can adjust your cookie preferences in your browser settings.
7. Payment Services
We work with various payment service providers to process payments, including:
- PayPal and credit cards: Secure payment solutions for quick and easy transactions.
- Bank transfers (SEPA): We also accept SEPA bank transfers, which are particularly available for customers in Europe.
- Cryptocurrencies: We work with suitable providers for payments in cryptocurrencies.
- Local payment methods: In the Netherlands we accept iDEAL and in Belgium we accept Bancontact.
8. Changes to this Privacy Policy
We reserve the right to change this privacy policy as necessary to adapt it to legal requirements or changes to our services. We therefore recommend that you visit this page regularly.
contact
If you have any questions about our privacy policy or the processing of your data, you can contact us at [email protected] to reach.