Data Protection

At Al Fakher Welt, we take the protection of your personal data very seriously and handle your personal information with confidentiality and in accordance with the statutory data protection regulations. These data protection guidelines explain how we collect, use and protect your data when you use our website, especially when purchasing Al Fakher disposable e-cigarettes and related products.

1. Collection and processing of personal data

We only collect personal data if you voluntarily provide it to us as part of your order, when opening a customer account or in the course of contacting us (e.g. by email). These data include, among other things:

  • Personal information: such as name, email address, billing and shipping address, phone number and payment information.
  • Order and transaction information: Details about your orders, payment data and delivery preferences.
  • Browser data: Information about your device, your browsing patterns and your use of our website, which we collect via cookies and similar technologies.
  • Communication data: Information you provide to us as part of requests or feedback.

2. Use of data

We use the data provided by you for the following purposes:

  • Order processing: To process your orders, arrange shipping, and ensure a smooth operation.
  • Communication: To keep you informed about the status of your orders, answer your questions and notify you about promotions and special offers.
  • Website Improvement: To optimise the functionality and user-friendliness of our website based on user behaviour.
  • Security and Fraud Prevention: To protect the security of our platform and to prevent fraudulent activities.

3. Disclosure of data

We do not disclose your personal data to third parties unless it is necessary to fulfil your order or as required by law. These third parties may include:

  • Service provider: Payment service providers, shipping companies and other service providers that support us in processing your orders.
  • Statutory requirements: If we are legally obliged to do so, we may disclose your data to authorities or within the scope of legal proceedings.

4. Data Security

We implement extensive measures to protect your data:

  • Encryption: We use SSL encryption (Secure Socket Layer) to secure your data during transmission.
  • Security checks: Regular security checks and updates to protect our platform against potential threats.
  • Access controls: Access to your data is restricted to authorised employees only.

5. Your rights

You have the right to request at any time information about the personal data we have stored, to correct or delete it. In addition, you have the following rights:

  • Access and update: You can view and update your personal data at any time by contacting us directly.
  • Deletion: You can request the deletion of your data, unless we are legally obliged to continue storing it (e.g. for tax purposes or to settle transactions).
  • Marketing Opt-out: You can object to the use of your data for advertising purposes at any time by unsubscribing from our newsletter or contacting us directly.

6. Cookies and tracking technologies

Our website uses cookies to improve your browsing experience and to analyse usage of our site. You can adjust your cookie preferences in your browser settings.

7. Payment services

For payment processing, we work with various payment service providers, including:

  • PayPal and credit cards: Secure payment solutions for fast and easy transactions.
  • SEPA bank transfers: We also accept SEPA bank transfers, which are available in particular to customers in Europe.
  • Cryptocurrencies: For payment in cryptocurrencies, we work with suitable providers.
  • Local Payment Methods: In the Netherlands, we accept iDEAL and in Belgium Bancontact.

8. Changes to these Privacy Guidelines

We reserve the right to modify these privacy policies as necessary in order to adapt them to legal requirements or changes to our services. We therefore recommend that you visit this page regularly.

Contact

If you have any questions about our privacy policy or the processing of your data, you can contact us at [email protected] reach.